We’ll love your brand like our own.
“Your brand name is only as good as your reputation.”
We’ve all heard the horror stories of brands being torn apart online by angry customers and ‘internet trolls’. Luckily these instances are few and far between, but if you are operating in a social space then you will always run the risk of upsetting people. As a business owner, it’s all too easy to get emotional in these situations and say something that you perhaps shouldn’t which often makes the whole experience worse. So what do you do?
At Permission we believe that prevention is better than the cure. Our team of experts can advise you on the things you should be saying on social media, and the kinds of things you should probably avoid. We can guide you through the world of being “PC” to ensure that your brand is being digested in a positive way,
We understand however that nobody is perfect, and from time to time you will get the odd complaint. Don’t worry, we’ve got that covered too! Our team can help you flip that negative comment into a positive one, turning the disgruntled customer into a life long advocate for your brand.